Return Policy

At Mirrored Mobel, we understand that there may be various reasons why customers might request a refund or return of an item(s). We strive to ensure a seamless and hassle-free process for such cases.

Outlined below are the most common reasons for cancellations and refunds:

• Change of mind
• Delayed delivery
• Item out of stock
• Item not suitable
• Dissatisfied with the product quality
• Unhappy with the service received
• Unavailability of the item

We are committed to maintaining fair trading practices and will never withhold customer funds or unreasonably deny a return. Rest assured, we prioritize your satisfaction and fully respect your statutory rights.

If you wish to cancel your order before the item is delivered, please reach out to us at customerservice@mirroredmobel.com. No explanation is required for the cancellation. Once we receive your request, we will promptly proceed with cancelling your order, and you can expect your refund to be processed within 7 to 30 days.

Necessary Requirements for Returns at Mirrored Mobel:

To initiate a return, please ensure that the items are returned in their original or appropriate packaging. If the items are not adequately packed, we reserve the right to refuse the cancellation pick-up.

A pickup charge of £60 will be applicable, and it will be deducted from the amount you have paid for the goods within 3 to 5 working days.

However, if you are returning the goods due to damage, wrong delivery, or incomplete delivery, there will be no pickup charge.

Please be aware that the refund will be processed using the same payment method used during the order placement. Refunds cannot be issued to a different account.

Process for Returning Items at Mirrored Mobel:

If you receive damaged, faulty, or incorrect items, it is essential to report the issue in writing within 7 days of delivery.

We kindly request you retain the packaging, as we may require images of the boxes in case the item is damaged, faulty, or incorrect. To arrange a free-of-cost replacement, we will need photographic evidence of the damage or discrepancy on the reported item.

For any reason, you have a fourteen (14) working day window to return an item.

Please note that furniture made to order cannot be returned.

On clearance items, we do not offer replacements.

If you decide to return the items because they are not fit for purpose or you change your mind, a collection charge of £60 will be applied.

Please be aware of the following guidelines for returns and warranties at Mirrored Mobel:

• Hygiene-related items such as Mattress covers, Mattresses, and Pillows are not included in this policy. We can only replace or repair faulty or damaged mattresses.
• Made to order Furniture falls outside this policy, except if the item is substandard or has been unintentionally damaged during transit by us.
• Flat Pack furniture that has been partially assembled is not covered under this policy. In the case of an issue with flat-pack furniture, we won't collect the item for a full refund but will instead replace the damaged part or the entire order.
• The policy does not cover Delivery Charges and other Service charges.
• Returns are not accepted under this policy after thirty (30) working days have passed.
• For ready-assembled wardrobes, please ensure you measure your property before placing an order, as we do not accept returns if the wardrobe does not fit in your property.

Return & Refund Policy

If a product is delivered from Mirrored Mobel and is damaged, faulty, or incorrect, and you wish to request a refund with the collection, we kindly request you provide photographic evidence of the damaged/faulty/incorrect item along with the original packaging it was delivered in. Please allow us 10-14 days to arrange the collection.

For a successful return, the product must be in the same condition as when it was supplied, unused, and in its original or appropriate packaging.

After receiving the returned items, we will forward your refund request to our accounts team, and the money will be credited back to the card you used for the payment. The refund will be processed within 30 days from the date the item was received at our warehouse.

Please note that if you attempt to assemble the product yourself or hire a third party to assemble it, and in the process, the item gets damaged, we regret to inform you that we cannot accept a return or offer a refund for such instances.

PRIVACY POLICY

Mirrored Mobel collects information about you solely to fulfil your order and respond to your queries. We do not disclose your details to any third-party affiliates without your explicit consent. For complete information, please refer to our Privacy Policy.

Applicable Law

Mirrored Mobel is located in Leicestershire, United Kingdom, and operates its website from offices based in this location. Therefore, any claims related to the website, sales, accounts, and other materials on our website are governed by the laws of England & Wales. By using our services, you agree to resolve any disputes under the laws of England and Wales.

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at:

Mirrored Mobel,

Grosvenor Works, Grosvenor Street,

Leicester,

LE1 3LR, United Kingdom.

Ph.: 0116-296-4432,

Email: hello@mirroredmobel.co.uk, admin@mirroredmobel.co.uk